Last Updated: January 29, 2026

Effective Date: January 29, 2026

1. INTRODUCTION

At Central Texas Lawn Leveling ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website at https://centraltexaslawnleveling.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to information we collect:

On this Website.

In email, text messages, and other electronic messages between you and this Website.

Through mobile and desktop applications you download from this Website.

When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This policy does NOT apply to information collected:

By us offline or through any other means.

By any third party, including through any application or content that may link to or be accessible from the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

3. CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not:

Use or provide any information on this Website or through any of its features.

Register on the Website or make any purchases through the Website.

Use any of the interactive or public comment features of this Website.

Provide any information about yourself, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our contact form on the Website.

4. INFORMATION WE COLLECT ABOUT YOU

We collect several types of information from and about users of our Website, including:

Personal Information: Information by which you may be personally identified, such as name, postal address, email address, telephone number, or any other information defined as personal or personally identifiable information under applicable law.

Non-Personal Information: Information that is about you but individually does not identify you.

Technical Information: Information about your internet connection, the equipment you use to access our Website, and usage details.

5. HOW WE COLLECT INFORMATION

We collect this information:

Directly from you when you provide it to us.

Automatically as you navigate through the site (including usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies).

From third parties, such as our business partners.

5.1 Information You Provide to Us

The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website, including information provided at the time of requesting our services, subscribing to our service, posting material, or requesting further services.

Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.

Your responses to surveys that we might ask you to complete for research purposes.

Details of transactions you carry out through our Website and of the fulfillment of your orders.

Your search queries on the Website.

5.2 Information We Collect Through Automatic Data Collection

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

Information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser.

Web Beacons: Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages.

6. SMS TEXT MESSAGES AND PHONE COMMUNICATIONS

6.1 Collection of Phone Numbers

When you provide your phone number through our Website (including through quote request forms or other contact forms), we collect and store this information to:

Contact you regarding your service request or inquiry.

Send you transactional communications (appointment reminders, service updates, payment confirmations).

Send you two-factor authentication (2FA) codes for account security.

Send you marketing and promotional messages (only if you have opted in).

6.2 SMS Marketing Consent

By checking the SMS opt-in box on our forms, you expressly consent to receive marketing and promotional SMS text messages from us. This consent is optional and is not a condition of purchasing any goods or services from us.

Marketing messages may include special offers, seasonal promotions, lawn care tips, and other information we believe may be of interest to you. Message frequency varies, and message and data rates may apply.

6.3 Transactional SMS Messages

We may send you transactional SMS messages related to your account or service requests without requiring separate marketing consent. These messages include:

Quote confirmations and follow-ups

Appointment reminders and confirmations

Service updates and completion notifications

Payment confirmations and receipts

Account security notifications

6.4 Two-Factor Authentication (2FA)

If you enable two-factor authentication for your account, we will send SMS messages containing verification codes to your mobile phone number. These security messages are essential for protecting your account and are sent regardless of your marketing message preferences.

By enabling 2FA, you consent to receive these security-related SMS messages. We use your phone number solely for the purpose of account authentication and do not share it with third parties for 2FA purposes.

6.5 Opting Out of Marketing Messages

You may opt out of receiving marketing SMS messages at any time by:

Texting "STOP," "UNSUBSCRIBE," "CANCEL," or "QUIT" to any marketing message you receive from us

Contacting us using the information in Section 16 of this Privacy Policy

Updating your communication preferences in your account settings (if applicable)

Important: Opting out of marketing messages will not affect your receipt of transactional messages (such as appointment reminders) or 2FA security codes, which are necessary for the operation of our services and your account security.

6.6 SMS Data Retention

We retain your phone number and SMS consent status as long as you maintain an active relationship with us or as required by law. If you opt out of marketing messages, we will retain a record of your opt-out preference to ensure we do not send you marketing messages in the future.

7. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.

To provide you with information, products, or services that you request from us.

To provide you with notices about your account or services.

To send you SMS text messages in accordance with your consent preferences.

To authenticate your identity through two-factor authentication (2FA).

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.

To notify you about changes to our Website or any products or services we offer.

To allow you to participate in interactive features on our Website.

In any other way we may describe when you provide the information.

For any other purpose with your consent.

8. DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To our subsidiaries and affiliates.

To contractors, service providers, and other third parties we use to support our business (including SMS service providers) who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets.

To fulfill the purpose for which you provide it.

For any other purpose disclosed by us when you provide the information.

With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

To enforce or apply our Terms and Conditions and other agreements.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. THIRD-PARTY SMS SERVICE PROVIDERS

We use third-party service providers to send SMS text messages on our behalf. These service providers have access to your phone number and message history solely for the purpose of delivering messages and are obligated not to disclose or use the information for any other purpose.

Our SMS service providers comply with applicable telecommunications regulations and maintain appropriate security measures to protect your information.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information, including mobile phone numbers, are used solely to provide our services, deliver transactional and customer-requested communications, and comply with applicable laws.

Mobile information may only be shared with service providers who assist us in delivering SMS messages or operating our business, and only for those limited purposes. These service providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

10. THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

11. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

For 2FA and security-related SMS messages, we use industry-standard encryption and security protocols to protect your phone number and verification codes during transmission.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

12. YOUR PRIVACY RIGHTS AND CHOICES

12.1 Accessing and Correcting Your Information

You may contact us to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

12.2 California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information in Section 16.

12.3 Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

13. DATA RETENTION

We retain personal information for as long as necessary to:

Provide you with our services

Comply with legal obligations

Resolve disputes

Enforce our agreements

Your phone number and SMS consent preferences are retained as long as you maintain an active account or relationship with us. Even after you opt out of marketing messages, we retain your opt-out preference to ensure compliance with your wishes.

14. INTERNATIONAL USERS

Our Website is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and processed in the United States. By using our Website or providing us with information, you consent to this transfer and processing.

15. CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

16. CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, or to exercise your privacy rights, please contact us through:

Our contact form available at https://centraltexaslawnleveling.com

The contact information provided on our Website

17. ACKNOWLEDGMENT

BY USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND UNDERSTAND YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION.

Thank you for visiting Central Texas Lawn Leveling.