1. INTRODUCTION

At Central Texas Lawn Leveling ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website at https://centraltexaslawnleveling.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to information we collect:

• On this Website.

• In email, text messages, and other electronic messages between you and this Website.

• Through mobile and desktop applications you download from this Website.

• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This policy does NOT apply to information collected:

• By us offline or through any other means.

• By any third party, including through any application or content that may link to or be accessible from the Website.

By accessing or using this Website, you agree to this Privacy Policy.

3. CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information without parental consent, we will delete it.

4. INFORMATION WE COLLECT ABOUT YOU

We may collect:

Personal Information

Name, address, email address, phone number, and other identifiers.

Non-Personal Information

Information that does not directly identify you.

Technical Information

IP address, browser type, operating system, usage data, and device information.

5. HOW WE COLLECT INFORMATION

We collect information:

• Directly from you

• Automatically through cookies and tracking technologies

• From service providers assisting in operating our Website

6. SMS TEXT MESSAGES AND PHONE COMMUNICATIONS 6.1 Collection of Phone Numbers

When you provide your phone number, we may use it to:

• Respond to service requests

• Send appointment reminders

• Provide service updates

• Send payment confirmations

• Deliver two-factor authentication (2FA) codes

• Send marketing messages only if you opt in

6.2 SMS Marketing Consent

By checking the SMS opt-in box, you expressly consent to receive marketing SMS messages. Consent is optional and not a condition of purchase.

Message frequency varies. Message and data rates may apply.

6.3 Transactional SMS Messages

We may send transactional SMS messages related to services you request without separate marketing consent.

6.4 Two-Factor Authentication (2FA)

If enabled, you consent to receive security-related SMS messages containing verification codes.

6.5 Opting Out

You may opt out of marketing SMS messages by texting:

STOP

UNSUBSCRIBE

CANCEL

QUIT

Opting out of marketing messages does not prevent transactional or security-related messages.

6.6 SMS Data Retention

We retain phone numbers and consent records as required by law or while you maintain a relationship with us.

7. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide services

• Process requests

• Send requested communications

• Send SMS messages based on your consent

• Provide customer support

• Improve our Website

• Comply with legal obligations

8. DISCLOSURE OF YOUR INFORMATION

We may disclose information:

• To contractors and service providers who support our operations and are contractually required to maintain confidentiality

• To comply with legal obligations

• To protect our rights or property

• With your consent

We do not sell personal information.

We do not purchase personal information.

We do not share personal information for lead generation purposes.

We do not engage in the buying, selling, renting, or transferring of consumer leads or contact information.

9. MOBILE INFORMATION NON-SHARING CLAUSE

The following language is included exactly as required:

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Mobile information is used solely for providing services, customer support, transactional messaging, and security purposes.

10. THIRD-PARTY SMS SERVICE PROVIDERS

We use third-party providers to deliver SMS messages. These providers:

• Process mobile information only to deliver messages on our behalf

• Are contractually prohibited from using your information for their own marketing purposes

• Must implement appropriate security measures

11. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure.

12. YOUR PRIVACY RIGHTS

You may request to:

• Access your information

• Correct inaccuracies

• Request deletion (subject to legal obligations)

California residents may request information under California Civil Code § 1798.83.

13. DATA RETENTION

We retain personal information only as long as necessary to:

• Provide services

• Comply with law

• Enforce agreements

Opt-out records are retained to ensure compliance.

14. INTERNATIONAL USERS

Information may be processed in the United States.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy. Continued use of the Website constitutes acceptance of changes.

16. CONTACT INFORMATION

For questions regarding this Privacy Policy:

Visit: https://centraltexaslawnleveling.com

Use the contact form available on our Website.

17. ACKNOWLEDGMENT

BY USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.